Royce-Hall Building Services Ltd Services

​Terms and Conditions.

Terms and Conditions – Royce-Hall Building Services LTD

 

At Royce-Hall Building Services, we are committed to providing professional, transparent, and high-quality services. These Terms and Conditions outline the basis on which we provide our services, issue quotations, and manage any changes or unforeseen circumstances during a project.

 

1. Quotations and Variations

1.1. All quotations are based on the information available at the time of the site visit and are valid for 30 days unless otherwise stated.
1.2. Any changes requested by the client before or during the commencement of work will require a revised quotation.
1.3. Any additional work not specified in the original quote will be subject to a new quotation.
1.4. Should groundworks, excavation, or similar tasks uncover hidden issues not visible at the time of the quotation (e.g. underground obstructions, additional labour/materials), a requote will be issued.
1.5. If materials supplied by the client or a third party are damaged, defective, or stored improperly (e.g. warped timber, twisted wood, transit damage), Royce-Hall Building Services accepts no liability. Any resulting delays or rework will be subject to a requote, and the client or supplier will be responsible for resolving the issue.

 

2. Delays and Additional Charges

2.1. If the duration of work exceeds the estimated timeframe due to circumstances outside the contractor’s control (e.g. adverse weather, material delivery delays), additional charges may apply.
2.2. In the event of inclement weather or unsafe working conditions (as deemed by us or our contractors), we reserve the right to pause works. A new agreed date for continuation will be arranged with the client.

 

3. Payments

3.1. A deposit of 50% of the total estimated cost is required at least 7 days prior to the scheduled start date. This secures your booking, ensures allocation of tradespeople, and enables us to begin procuring materials.
3.2. The remaining balance is due in full on the day of completion, while our tradespeople are still on-site, unless otherwise agreed in writing.
3.3. Any further work required outside the original scope (such as additional areas or items not visible during the initial site visit) will be costed separately and subject to a revised agreement.

 

4. Material Pricing and Availability

4.1. Due to fluctuations in the supply chain, particularly with timber and aggregates, all prices are subject to change.
4.2. Clients will be notified of any material cost changes prior to commencement of works, and any adjustments will be reflected in a revised quotation. We continuously monitor market prices to ensure our estimates remain accurate and competitive.

 

5. Client Responsibilities

5.1. Clients are expected to follow all instructions and advice provided by the contractor. Failure to do so may affect the appearance, function, or longevity of the completed work or materials. In such cases, Royce-Hall Building Services accepts no responsibility for resulting issues.
5.2. It is the client’s responsibility to ensure that any third-party supplied items are stored and handled in accordance with the manufacturer’s instructions.

 

6. Communication and Disputes

6.1. If you have any questions or concerns regarding your quote or the work being undertaken, please contact our customer service team directly. We aim to resolve all matters promptly and professionally.

 

7. Right to Cancel – Cooling-Off Period

7.1. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, private residential clients have the right to cancel their contract with Royce-Hall Building Services within 14 days of entering into the agreement, without giving any reason.
7.2. The cancellation period will expire 14 calendar days after the day the contract is signed or agreed in writing (including email).
7.3. To exercise the right to cancel, the client must inform us of their decision to cancel the contract by a clear written statement (e.g. a letter sent by post or email). You may use our cancellation form (available upon request), but this is not obligatory.
7.4. If you request that work begins within the 14-day cancellation period, you must make an express request in writing (email is acceptable). By doing so, you acknowledge that if the contract is later cancelled, you will be liable to pay for any work already carried out or materials purchased up to the date of cancellation.
7.5. If the full service has been completed within the 14-day period and you had requested that we begin the work during this period, you will lose your right to cancel once the work is fully completed.

 

8. Access and Site Requirements

8.1. The client must provide clear, uninterrupted access to the property for our team, vehicles, and equipment during working hours.
8.2. It is the client’s responsibility to ensure that the site is safe, secure, and clear of obstacles prior to the commencement of work.
8.3. Any delays caused by lack of access or unsafe conditions may result in additional charges.

 

9. Working Hours

9.1. Normal working hours are [e.g. Monday to Friday, 8:00 AM – 5:00 PM], unless otherwise agreed.
9.2. Weekend or evening work may incur additional charges, which will be agreed in advance.

 

10. Health and Safety

10.1. We adhere to all relevant Health & Safety regulations and require that the client does not interfere with tools, materials, or ongoing work.
10.2. Any concerns about health and safety must be reported to us immediately.
10.3. We reserve the right to stop work if conditions are unsafe for our team or others on-site.

 

11. Insurance and Liability

11.1. Royce-Hall Building Services carries appropriate public liability insurance and employers liability insurance.
11.2. We are not liable for pre-existing issues, latent defects, or damage caused by third parties or unauthorised persons on-site.
11.3. The client is responsible for insuring the property and any belongings during the period of works.

 

12. Snagging and Defects

12.1. Upon completion, a final walkthrough will be offered. Any snagging issues must be reported within 14 days of completion.
12.2. We will rectify genuine defects caused by poor workmanship, provided they are reported within a reasonable period.

 

13. Waste Removal

13.1. Quotations will specify whether waste removal is included.
13.2. If not specified, waste removal may be charged separately. All materials and waste remain the property of Royce-Hall Building Services until paid for in full.

 

14. Force Majeure

14.1. We will not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to acts of God, extreme weather, supply chain disruption, or illness.

 

15. Ownership of Materials

15.1. All materials supplied by Royce-Hall Building Services remain our property until full payment is received.
15.2. We reserve the right to reclaim or remove any materials or work not paid for in full.

 

16. Governing Law and Jurisdiction

16.1. These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
16.2. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

Company Information:
Royce-Hall Building Services Ltd
26 Hatton Gardens,

Mitcham,

Surrey

CR4 4LG

Company Number; 12412308

Tel; 07585308318

Email; Jroycehall@gmail.com

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